Appointments & Cancellation Policies

Bookings require a deposit to secure your appointment. 

Your deposit is non-refundable if you cancel within 24 hours of your appointment time, arrive unprepared, or are unable to proceed on the day for any reason — including insufficient age verification or incorrect identification.

No call, no shows will forfeit their deposit in full with no option to transfer.

Reschedules are welcome with more than 24 hours notice. Your deposit will carry over to your new appointment time.

We recommend arriving 10 to 15 minutes before your appointment to browse and select your jewellery.

Due to the nature of our appointment schedule, a grace period of 5 to 10 minutes applies for late arrivals. Beyond this, we may be unable to proceed and your appointment will need to be rescheduled.
This is not a decision we make lightly — our appointments are tightly scheduled and a late start has a direct impact on every client that follows.